Nikon has suspended camera repair services in the USA and Canada

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If you’re a Nikon shooter based in the USA or Canada and your gear goes down over the next few weeks, you’re going to have a wait on your hands to get it back up and running – not that most of us will have jobs to go shoot anyway. Nikon USA has announced that it has closed down its camera repair service and are currently not accepting equipment.

This follows an announcement a few days ago that Nikon Canada had also suspended their repair service as well as Nikon Pro Services (NPS) loaners. Nikon Australia has also closed its Sydney Office and their Service Centre, although they are still accepting deliveries by courier only.

A statement was posted to the service and repair page on the Nikon USA website which reads…

NOTICE:

Nikon prioritizes the health and safety of our employees and customers.

Due to the impact of COVID-19 and in accordance with mandates issued by the federal government and various state governments, we hhave temporarily suspended equipment repairs at our service facilities and are not currently accepting equipment.

Please contact Nikon customer support at nikonusa.com/support for more information.

We apologize for this inconvenience and thank you for your understanding.

Nikon Inc. President and CEO, Bo Kajiwarea also sent out a note…

Dear Valued Customers, Partners, and Friends,

We are all experiencing unprecedented circumstances around the world as a result of the COVID-19 pandemic, and our thoughts and prayers are with those affected by the virus. Nikon’s top priority is the health and safety of our customers, employees and the communities we serve.

I am proud of the dedication of our Nikon team who are working remotely, and remain focused on providing the highest level of support possible at this difficult time. We are closely monitoring the situation and following the guidance of the Centers for Disease Control and Prevention (CDC) and federal/state/local health authorities.

Nikon Inc. has taken steps to ensure the safety of its employees by instituting office closings and remote work strategies in line with state and federal government mandates. These include the temporary closure of our repair service centers to prioritize the safety of our workforce and help limit the spread of the virus.

For information about our repair service center change or to get in touch with a remote support representative, please visit: https://nikonusa.com/support

In the interim, Nikon online resources for education are available on the Nikonusa website: https://www.nikonusa.com/learnandexplore

We encourage everyone to take the necessary precautions to stay safe and to support their communities during this difficult time. We look forward to overcoming this global issue with great resolve and unity.

Although Nikon USA and Nikon Canada seem mostly closed for business at the moment, the fact that Nikon Australia is still accepting shipments from couriers suggests they’re still taking on repairs, at least, even if you can’t just walk in with them as you might normally do.

Nikon UK has yet to release an official statement, although they have posted a notification to their support page stating that Nikon customer support is working from home right now. No word on whether they’re still accepting equipment for repair.

No doubt we’ll start to see this happening with other brands as forced lockdowns start to come into place around the world in places where people fail to understand the concepts of social distancing and self-isolation.

[via Nikon Rumors]

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